Long ago, a goddess descended from Heaven and blessed the desolate land of Gatepia. As a result, gigantic gates appeared, leading to dungeons abundant in kirakuri, crystals containing the energy needed for the foundation of the world. This led to the formation of various companies of adventurers who would harvest kirakuri from the dungeons. Following his father's disappearance inside one of the biggest gates in Gatepia, Minato is urged by his childhood friend Yutoria to become the president of his father's treasure-hunting company—the Kibou Company. He reluctantly agrees and meets with the other employees: the priest Makoto, the soldier Akari, and the accountant Guide. Thus, Minato begins his tenure as president. As he and his comrades strive to fulfill various missions and other assorted tasks in order to keep their small company alive, they will uncover the mystery behind their former leader's sudden departure.

Frustrating, insufficient, and irritating is how most citizens would describe civil servants. However, three new employees are about to discover what really happens behind the scenes. Lucy Yamagami, bent on revenge against the civil servant who allowed her comically long name to be put on her birth certificate; Yutaka Hasebe, an easygoing guy always on the lookout for a place to slack off; and Saya Miyoshi, a nervous first-time worker, are about to experience the underwhelming satisfaction of being government employees. They are supposed to be trained by Taishi Ichimiya, but he has no idea how to do so, even though he has worked there for eight years. With an incompetent senior colleague and unfavorable confrontations with clients, the trio starts to lose faith in their chosen occupation but encourage each other to do their best.

The Shadows, characterized by their pitch-black appearance and tendency to emit soot when agitated, are a family of nobles who reside in a colossal manor deep within the mountains far from other humans. When a Shadow child is nearly of-age, they are assigned a Living Doll who acts not only as their attendant but also as their second half—the faces they could have had if not for their complexion. Emilico is a cheerful, newly created Doll who serves a rather soft-spoken master named Kate. Despite their difference in personalities, Emilico does what she can to carry out the needs of her master. As she learns more about her role and duty, Emilico begins to meet her fellow Dolls and their respective masters and comes to know more about the purpose of her existence. Do not fret over trivial matters, says one of the rules by which all Dolls must abide. But how could the ever-curious Emilico do so in the face of the deep secrets that the Shadows House holds?

Second part of Shadowverse Flame.